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How to use the CLIA Cruise Counsellor Internet Based Examinations
Using this program is easy, but we will give you a few pointers to make it even easier.
Prior to Login
Before logging into the CLIA Cruise Counsellor Examinations Website, please review each of the sections that appear as navigational links at the top of this page. These pages should answer any questions you may have with regards to getting around the CLIA Cruise Counsellor Examinations Website, the exams themselves, registration procedures, etc. The areas are:

  • About the CLIA Cruise Counsellor Examination Program
  • Sample an Exam
  • Return to the Homepage of this Gateway
  • How to Use the CLIA Cruise Counsellor Examinations Website (You're already here)
  • Help
  • Student Login
  • How to Register for the CLIA Cruise Counsellor Internet Examinations
  • Credits

If you have additional questions, please email us at dean@theacademy.com and we will make every effort to help out.

Prerequisites
In order to experience the training fully, you will need to use a computer with an Internet connection using at least a 28.8kps modem and version 6 or higher (we recommend 7 or higher) of the Microsoft Internet Explorer Browser. You can obtain this, free of charge using the link below and following the online instructions for installation. Your color setting should be 256 or greater.

Our courses and exams are designed for a screen resolution setting of 800 x 600 or greater (right click on your desktop, preferences, settings).

Browser Settings:
Our courses use Active Server Pages. In order for these to function properly, you will need to use certain browser settings. The Microsoft Internet Explorer (IE) default browser settings should be fine, but in case these have been changed:

  • Internet Explorer (IE) - View/Internet Options/Security - set to medium or low. Then click Advanced. Go down to Cookies. Either Always accept or Prompt before accepting should be checked. Just below this is Java VM. Java JIT compiler enabled and Java logging enabled (at least) should be checked.

    Finally, a word about fonts. Our courses require a great deal of reading from your screen. On a screen, sans-serif fonts (like Arial) are easier on your eyes. You may wish to set your fonts to view in Arial. This is also under View/Internet Options for IE.

    How to Login
    When your registration has been completed and TheAcademy.com has added you to the database, you are eligible to take the exams that you have registered for.
a. Access the Student Login section
b. Enter the 9 digit Login number you wrote on your registration form.
c. You will be taken to the CLIA Cruise Counsellor Exam Outline. We will begin keeping track of your progress. Even if you leave to take a break and re-login, the system will remind you where you left off.
A graphic of the CLIA Cruise Counsellor Exam Outline appears below
d. Simply access the link to the course or exam you are ready to take.
The Exam Outline screen looks like this:
Taking an Exam
CLIA Cruise Counsellor Exams all function similarly. After gaining access to an exam, you will see a series of instructions. Please follow all examination instructions carefully

The Exams Screens look like this:

At the top of each exam page you will see bars indicating which exam you are taking (top most center) and navigational elements (screen right) that will allow you to get around with minimum effort. These navigational elements are:
1.Takes you to the previous page in sequence
2.Moves you to the exam instructions
3.Will end your current exam session
4.Opens a glossary of helpful terms in a separate window
5.Takes you to the next page in sequence
When you have completed your Exam, please submit it for grading by clicking on the Submit Button.

Your exam will be forwarded to the CLIA Academy Testing Service. When your exam is graded you will receive a validation letter by mail, and the appropriate credits will be automatically applied to your certification record. Grading time is approximately two to four weeks.

Exam material © Cruise Lines International Association
Exam presentation © TheAcademy.com
CLIA Cruise Counsellor Exams are a service of TheAcademy.com
www.theacademy.com • email:dean@theacademy.com
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