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How to use the CLIA Cruise Counsellor Internet Based Training Courses
Using this program is easy, but we will give you a few pointers to make it even easier.
Prior to Login
Before logging into the CLIA Cruise Counsellor Courses Website, please review each of the sections that appear as navigational links at the top of this page. These pages should answer any questions you may have with regards to getting around the CLIA Cruise Counsellor Courses Website, the Cruise Courses themselves, registration procedures, etc. The areas are:

  • About the CLIA Cruise Counsellor Certification Program
  • Sample the Courses
  • Return to the Homepage of this Gateway
  • How to Use the CLIA Cruise Counsellor Courses Website (You're already here)
  • Help
  • Student Login
  • How to Register for the CLIA Cruise Counsellor Internet Courses
  • Credits

If you have additional questions, please email us at dean@theacademy.com and we will make every effort to help out.

Prerequisites
In order to experience the training fully, you will need to use a computer with an Internet connection using at least a 28.8kps modem and version 6 or higher (we recommend 7 or higher) of the Microsoft Internet Explorer Browser. You can obtain this, free of charge using the link below and following the online instructions for installation. Your color setting should be 256 or greater.

Our courses are designed for a screen resolution setting of 800 x 600 or greater (right click on your desktop, preferences, settings).

Browser Settings:
Our courses use Active Server Pages. In order for these to function properly, you will need to use certain browser settings. The Microsoft Internet Explorer (IE) default browser settings should be fine, but in case these have been changed:

  • Internet Explorer (IE) - View/Internet Options/Security - set to medium or low. Then click Advanced. Go down to Cookies. Either Always accept or Prompt before accepting should be checked. Just below this is Java VM. Java JIT compiler enabled and Java logging enabled (at least) should be checked.

Finally, a word about fonts. Our courses require a great deal of reading from your screen. On a screen, sans-serif fonts (like Arial) are easier on your eyes. You may wish to set your fonts to view in Arial. This is also under View/Internet Options for IE.

How to Login
When your registration has been completed and TheAcademy.com has added you to the database, you are eligible to take the courses and exams that you have registered for.
a. Access the Student Login section
b. Enter the 9 digit login or CID number you wrote on your registration form.
c. You will be taken to the CLIA Cruise Counsellor Course and Exam Outline. We will begin keeping track of your progress. Even if you leave to take a break and re-login, the system will remind you where you left off.
A graphic of the CLIA Cruise Counsellor Course and Exam Outline appears below:
d. Simply access the link to the course or exam you are ready to take.
Courses:
Cruise Vacations - An Introduction - 3rd Edition
Principles of Professional Selling - 3rd Edition
Power Selling Techniques - 3rd Edition
Direct Mail That Sells - 2nd Edition
Creating a Cruise Marketing Plan - 2nd Edition
Group Sales: Made Easy
Negotiating to Win! - 2nd Edition
Cruising - The Ultimate Incentive - 2nd Edition
The Psychology of Selling - 2nd Edition
Choosing Champions - 2nd Edition
Selling to Special Interests/Niche Markets - 2nd Edition
Effective Presentation Skills: Strategies to Increase Your Cruise Sales - 2nd Edition
Cruise Geography...Knowing the World You Sell - 2nd Edition
Managing Your Time Effectively - 2nd Edition
Local Public Relations Techniques - 2nd Edition
CLIA Fleet Review 2007
Customer Relations Management
Marketing Your Agency On The Internet
Cruise Destinations: A FAM Tour of Ports Western Hemisphere (NEW!)
Cruise Destinations: A FAM Tour of Ports Eastern Hemisphere (NEW!)
Building a Smart Business Plan (NEW!)

Certification Tests:
Cruise Vacations - An Introduction - 3rd Edition
Principles of Professional Selling - 3rd Edition
Power Selling Techniques - 3rd Edition
Direct Mail That Sells - 2nd Edition
Creating a Cruise Marketing Plan - 2nd Edition
Group Sales: Made Easy
Negotiating to Win! - 2nd Edition
Cruising - The Ultimate Incentive - 2nd Edition
The Psychology of Selling - 2nd Edition
Choosing Champions - 2nd Edition
Selling to Special Interests/Niche Markets - 2nd Edition
Effective Presentation Skills: Strategies to Increase Your Cruise Sales - 2nd Edition
Cruise Geography...Knowing the World You Sell - 2nd Edition
Managing Your Time Effectively - 2nd Edition
Local Public Relations Techniques - 2nd Edition
CLIA Fleet Review 2007
Customer Relations Management
Marketing Your Agency On The Internet
Cruise Destinations: A FAM Tour of Ports Western Hemisphere (NEW!)
Cruise Destinations: A FAM Tour of Ports Eastern Hemisphere (NEW!)
Building a Smart Business Plan (NEW!)

 

The Course and Exam Outline screen looks like this:
Taking a Course
CLIA Cruise Counsellor Courses all function similarly. After gaining access to a course, you will see a course outline. Please note: course lessons must be initially taken in sequence. After you have completed a lesson, you may review it at any time.

Simply click on a lesson and you will be taken to that lesson.

The Course Outlines look like this:

At the top of each course page you will see bars indicating which course you are taking (top most center), which lesson you are currently taking (screen left) as well as navigational elements (screen right) that will allow you to get around with minimum effort. These navigational elements are:
1.Takes you to the previous page in sequence
2.Moves you to the course outline
3.Will end your current session
4.Opens a glossary of helpful terms in a separate window
5.Takes you to the next page in sequence
When you have completed a course, you will be given the option to either return to the CLIA Cruise Counsellor Outline of Courses and Exams, or Logoff and return to the CLIA Cruise Counsellor Courses Home page gateway (note: this option will require you re-Login to access more courses or examinations.

Taking Certification Exams
CLIA Cruise Counsellor Certification Exams are now available to all agents, however, you must be enrolled in the Cruise Counsellor Certification Program to earn the 15 credits per course. The exams all function similarly. After gaining access to an exam, you will be given brief instructions and will be able to continue on to take the examination.

When you have completed the Exam, please submit it for grading by clicking on the Submit Button.

Your exam will be forwarded to the CLIA Academy Testing Service. When your exam is graded you will receive a validation letter by email and notification of pass/fail on your screen, and the appropriate credits will be automatically applied to your certification record. Your record will be updated within 24 hours. Your email notification should be printed and inserted into your Captain's Log. No other notification will be sent.

Course material © Cruise Lines International Association
Course presentation © TheAcademy.com
CLIA Cruise Counsellor Courses are a service of TheAcademy.com
www.theacademy.com • email:dean@theacademy.com
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