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These 58 courses have been approved for a total of 116 hours toward recertification through the HR Certification Institute (HRCI). Each course earns you two hours of continuing education credit; 116 General credits and 2 Business credits. For more information about certification or recertification, please visit the HR Certification Institute website (http://www.hrci.org). For your convenience, the courses have been organized into categories with related topics.
"The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI criteria to be pre-approved for recertification credit."
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Arbitration, Negotiation, Resolution (Alternative Dispute Resolution)
Alternative Dispute Resolution (ADR) includes dispute resolution processes and techniques that act as a means for disagreeing parties to come to an agreement short of litigation. ADR is a collective term for the ways that parties can settle disputes, with (or without) the help of a third party.
You will learn the difference between mediation, arbitration, and negotiation. You will be able to choose which venue is most beneficial for your company to more easily reach an agreement involving disagreeing parties, eliminating the need for a formal court hearing.
Improving communication skills will insure your organization a more cohesive work force and smoothly run operation. The dynamics of effective Communication Skills will allow you to handle all work situations-smoothly and with confidence. Your employees will be able to gain the knowledge of proactive and reactive communication.
These courses will help your employees understand each other and work together more productively. Equip your organization with these important skills and be confident that each of your employees is able to practice, perfect and master communication skills.
These compliance courses are a must for you and your company. By taking the lessons, you will fully understand the purpose and parameters of HIPAA Privacy Rules, be able to distinguish workplace behaviors that do and do not qualify as sexual harassment, and understand the reasons and purpose behind The Family and Medical Leave Act. In addition, you will be able to identify when discharge is appropriate and the guidelines which legally must be followed.
The benefit to you is the knowledge that your organization is in full compliance with most important and necessary laws and that these mandatory issues are being followed and understood.
Effectively relating to a plethora of employee issues is a must in today’s workplace. Your employees will be able to perform their duties more efficiently when they are given feedback and performance recognition, as well as guidance in anger management and conflict.
Further, your employees will view your organization as dealing with issues directly and fairly. Through the skills learned in these courses you will develop a more motivated staff receiving performance recognition and a full understanding of the goals set for them.
The focus of these courses is to reiterate proven leadership tools and to introduce some unique new ones. Leaders are the backbone of your organization. They are not born; they are made by developing effective leadership skills. You can unleash your team’s leadership potential through the Leadership Skills courses.
Your leadership team will learn how to focus on quality management attributes and better communicate, reducing conflict within the staff. Goals will be set, coaching skills will be implemented, and your company will operate in a more efficient manner. These courses will educate your leaders to take a stand, achieve goals, manage conflict, motivate employees and professionally represent your organization.
Safety and Security
Keeping your workers safe is a fundamental responsibility of any business. Every worker deserves to know as much as possible to minimize the risk of an on-the-job injury.
These courses cover the most important aspects of a wide range of OSHA-mandated workplace safety topics, assuring employees have the knowledge base necessary to prevent injury in the workplace.
In these courses, you will learn to define sexual harassment and recognize adaptions to the Civil Rights Act of 1964. These courses are excellent for any state, as they meet the California standards and distinguish between workplace behavior that do and do not qualify as sexual harassment.
These courses arm your supervisors and managers with the tools for establishing goals and performance criteria. Your leadership team will be educated in the critical elements needed to manage an environment of continual change and the necessity of regular feedback. Your organization will fill job vacancies with the most qualified and most suited candidate through effective interviewing techniques.
You will be confident that your supervisors and managers are fully equipped to develop a staff that understands expectations and goals. With well trained and educated leadership, your company will run smoothly with mutual understanding and open communication.
Teamwork that Works
You will learn the importance of communicating in a team oriented environment with these courses. They will learn to identify cross cultural values and norms and the effect on team functioning, as well as the difference between functional and dysfunctional conflict. Knowing and understanding communication skills, your teams will work together more cohesively with more productive team meetings.
You can feel more confident that your team members are communicating effectively with the ability to perform smoothly and meet the goals set by your organization.
Workplace Environment Guidelines
In today’s workplace diversity is not only a reality but a positive situation as well. Vitally important is the need to educate your employees on understanding and promoting diversity and knowing the guidelines. Equally important is for all your employees to feel safe, working together harmoniously in a non discriminatory, drug- free environment.
By putting these guides and procedures in place, you are demonstrating to your staff the importance the workplace environment is to you and your company.